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FAQs

Answers to some frequently asked questions.

Below are help topics that will give you answers to the most frequently asked questions. If none of these solutions answer your question please feel free to contact customer support.

Registration and Membership

Sign In, Account Access, and Billing

Privacy and Security

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How do I register? Top of Page

If this is your first time using us there are a few ways you can register:

  1. You can purchase a membership for 24 hours or 30 days by clicking here and following the subsequent instructions.
  2. You can run a FREE preview search and purchase a report, on almost any of the subjects that are returned, by clicking on the "View Details" link for the subject you would like a report on and clicking the continue button in the "Comprehensive Background Check" option box.
  3. Or, you can run any of our FREE preview searches and purchase the resulting set of records by clicking on any link in the search results and clicking the continue button in the "Single Set of Records" option box.

 

Does your web site use cookies? Top of Page

Yes. While our web site does use cookies on this site, we do not use them to collect any personally identifiable information. Our cookies are used for legitimate business purposes only. For instance, cookies allow us to store your user-ID during your visit to keep track of reports you have ordered or any updates to those reports. Cookies also help us detect potential fraud or misuse of our system.

 

Can more than one person use an account? Top of Page

The system restricts access to a single user. This is done for your protection because when your membership expires you are given the option to renew your account, thus charging your credit card for another membership and only the account holder should be able to do that. Please protect your user name and password.

 

What if I forgot my user name or password? Top of Page

We will email your user name and password to you. Click here and follow the subsequent instructions to have your user name and password emailed to the email address we have on file for your account.

 

Why doesn't my password work? Top of Page

User names and passwords are NOT case sensitive. If you are receiving an error message stating the system cannot authenticate you, please click here to retrieve your user name and password.

 

How do I renew my membership? Top of Page

When your membership expires you will be prompted to renew when you log into your account. If your membership expires while you are logged in then you can click on the renew link in the header or the footer of any page.

 

How do I change my password? Top of Page

Our web site allows you to change your password at any time. You must first login to your account and then go to your account information page where you can change your password.

 

How do I change my account information? Top of Page

Our web site allows you to change your personal information at any time. You must first login to your account and then go to your account information page where you can change your personal information.

 

How do I close my account? Top of Page

Upon request, we will remove your personal information from our customer information database. If you decide to use our product in the future, you will be required to re-register and provide us with your information again. To cancel your membership, please contact customer support and include your user name and the e-mail address associated with your account.

 

Can I pay by check or money order? Top of Page

Currently we accepts credit cards only.

 

I live outside the United States. How do I register? Top of Page

Currently our web site accepts credit cards from within the United States only. We use address verification for fraud detection when accepting credit cards and our address verification database covers the United States only.

 

How do I register my name and address so people can find me? Top of Page

Our databases are extracted from public records compiled from existing databases all over the United States. We do not actually create the records; we simply give you the ability to search them. We cannot add or delete records form the databases displayed on our web site.

 

I did not find my subject. Do I still get billed? Top of Page

Our web site gives you the ability to run an unlimited number of searches (excludes comprehensive background checks) for one low price. When you join our web site, you are billed for unlimited access to the databases and not for individual searches. Paid membership prices exclude Comprehensive Background Checks (except for one-time special deals). Comprehensive Background Checks are intensive database scans that run dozens of searches against several different databases and then cross referenced to create a single report. If you order a comprehensive Background Check and we are not able to complete the report, you are not charged.

 

How often do I get billed? Top of Page

You are billed only when you register, upgrade, renew, or run a Comprehensive Background Check. Our web site does not bill on a recurring monthly basis.

 

What name will appear on my credit card statement? Top of Page

The description of a charge from us will appear on your credit card billing statement as "Online People Search".

 

What is your web site's privacy policy? Top of Page

Please view of the Terms of Service for specific information regarding privacy.

 

What is a secure server? Top of Page

A secure server is a system that uses methods of encrypting the data passed between your computer and ours. It keeps your credit card and personal user information from being intercepted by unauthorized entities on the internet.

 

What information does your web site collect on me? Top of Page

Our web site only collects personally identifiable information with your consent. By registering to use our web site, you will be asked for your name, address, and other similar information.

 

Does your web site add my personal information to its databases? Top of Page

No, our web site requires personal information for billing purposes only. In order to complete your registration with us, you will be required to provide payment information, including your credit card number and expiration date. This information is only used to complete a transaction and will not be added to our public records databases.

 

How do I remove myself from these records? Top of Page

We value your privacy and, upon request, can block your records from being shown in many, but not all, of our search results. Unless otherwise required by law, we will only accept opt-out requests directly from the individual whose information is being opted-out and we reserve the right to reject all other opt-out requests. We are unable to remove any information about you from databases operated by third parties. We are not able to block your records from any other web sites, as their databases are not under our control. To have your records removed please fill out the form here.

This information will be kept confidential and is used to ensure complete suppression of your records.

 

What types of searches are available on your web site? Top of Page

Currently our web site offers name and address records, phone records, marriage records, divorce records, death records, real property records, bankruptcy/tax lien/civil judgment records, and criminal records. If we do not have what you are looking for, check back in the future because we are constantly updating our data and adding new public records sources.

 

What criteria should I use when searching? Top of Page

Our public records databases contain over 10 billion records from a wide variety of public record sources. There are a wide variety of ways the databases can be searched. Search criteria can include:

  1. Name
  2. Date of Birth, or Age
  3. House Number, Street Name
  4. City, State
  5. Zipcode
  6. Phone Number

We encourage our members to experiment by running multiple searches with different combinations of search criteria. The records in our database come from many different public record databases and an individual's name may be spelled differently in different databases.

 

Where does your data come from? Top of Page

The records come from public records that are compiled by various public offices and agencies with the intent and for the purpose of being made publicly available. The records also come from publicly available information. Our records are compiled from many public record sources including but not limited to: white pages information, real property records, death records, magazine subscriptions and voter registration. Record collection for some databases began in the early 1980's so the databases contain many historical records.

 

What is a Comprehensive Background Check? Top of Page

A comprehensive Background Check is a single comprehensive report that can be run on virtually any individual found in our database. When you run a name, address, or phone search, click on one of the returned names to get the details for that person (if available) and click on the "Buy Now" button. A Comprehensive Background Check searches over 10 billion records and automatically cross references the results to return a single comprehensive report. (View Sample Report) for a comprehensive Background Check

 

I looked up a name and the address was out of date? Top of Page

Our database contains over 10 billion records. When you consider there are approximately 290 million people in the United States, this means there are about 34 records for every person. This is because records are never deleted from our database and are continually added. Every time an individual moves and a new address is reported, the new address is added to the database and the old address remains in the database as well. Our databases have records dating back to the early 1980's, which equates to a 27-year address history for some individuals. When you receive your results, you may receive more than one historical record for your individual.

 

I looked up myself and found an old address? Top of Page

Our database contains records dating back to the early 1980's through to the current month. The database contains long address histories on some individuals and this may be why an old address is showing up in your search results. Your current address is most likely in the database but not being returned in your result set.

 

I want to locate an old friend. Will your web site run searches for me? Top of Page

Our web site is the most powerful, automated, self-service, public record retrieval system on the web. Our system is self-serve and we don't currently have support staff that will run searches for you.

 

How do I search by Social security number? Top of Page

Social security numbers are considered 'personal identifiers' and are not contained in our database results or query screens (excluding death searches).

 

I found my search subject and want to contact them? Top of Page

Our service is great tool for locating lost friends and classmates but does not give our users the ability to directly contact individuals contained in the database. If you would like to contact an individual found in the database we suggest using regular mail or the phone number if it was available.

 

How do I find somebody by maiden name? Top of Page

Finding a woman with only her maiden name can be difficult. We recommend performing a name search using her maiden name to uncover her previous addresses. Performing an address search on each previous address will generate a list of individuals who have resided at the addresses over the years. This list may include your search subject with her married name. Once you find her married name, perform a name search using that name to uncover her most current address. Another alternative is to run an comprehensive background check after locating your subject in our database by clicking on a name in the results.

 

I am looking for an e-mail address for a person? Top of Page

Our database does not currently contain e-mail addresses. Many internet users use one of the many free internet mail services that do not require a person to give an accurate name or address when signing up. This makes it almost impossible to establish connections between e-mail users and our databases.

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